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Problem when connecting to a system (logon to system failed)

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Hi all,

 

I'm having no problems while connecting with several of our customers. However, there is one customer for which the connection doesn't work.

The message is " Logon to system xxx failed (Connection to system "xxx" is currently not available) "

As far as I know, the system meets all the technical requirements

  • WAS731 / 0004
  • The SICF services are correct
  • My SAP user has profile SAP_ALL and SAP_NEW
  • I don't use SNC.
  • Is it perhaps an issue of the port 3310? Because if that is the case, I can try to ask our customer to open this port.
  • (note: I don't know if it has anything to do with this problem, but the graphical screen painter also doesn't work. Maybe also because a specific port that is closed on the filewall?)

 

The Eclipse Log contains the following errors (I have changed the IP addresses here to protect the innocent )

 

Caused by: com.sap.conn.jco.JCoException: (102) JCO_ERROR_COMMUNICATION: Connect to SAP gateway failed

Connection parameters: TYPE=A DEST=adt.tmp_1395321753698 ASHOST=nn.nnn.nn.nn SYSNR=10 PCS=1

 

 

LOCATION    CPIC (TCP/IP) on local host with Unicode

ERROR       partner 'nn.nnn.nn.nn:3310' not reached

TIME        Thu Mar 20 14:24:21 2014

RELEASE     721

COMPONENT   NI (network interface)

VERSION     40

RC          -10

MODULE      nixxi.cpp

LINE        3286

DETAIL      NiPConnect2: nn.nnn.nn.nn:3310

SYSTEM CALL connect

ERRNO       10060

ERRNO TEXT  WSAETIMEDOUT: Connection timed out

COUNTER     2

 

Caused by: RfcException: [null]

    message: Connect to SAP gateway failed

Connection parameters: TYPE=A DEST=adt.tmp_1395321753698 ASHOST=nn.nnn.nn.nn SYSNR=10 PCS=1

 

 

LOCATION    CPIC (TCP/IP) on local host with Unicode

ERROR       partner 'nn.nnn.nn.nn:3310' not reached

TIME        Thu Mar 20 14:24:21 2014

RELEASE     721

COMPONENT   NI (network interface)

VERSION     40

RC          -10

MODULE      nixxi.cpp

LINE        3286

DETAIL      NiPConnect2: nn.nnn.nn.nn:3310

SYSTEM CALL connect

ERRNO       10060

ERRNO TEXT  WSAETIMEDOUT: Connection timed out

COUNTER     2

 

 

    Return code: RFC_FAILURE(1)

    error group: 102

    key: RFC_ERROR_COMMUNICATION


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